DogLife Support
DogLife helps you manage your dog's health, walks, schedules, diary, documents, and photos.
Contact
For bugs, usage questions, data sync, or purchase-related support, please contact us by email.
Frequently Asked Questions
iCloud sync is not working
Please make sure you are signed in to iCloud with the same Apple ID and that iCloud Drive and DogLife iCloud access are enabled.
Can I move data to a new device?
You can save a backup to iCloud from the Settings tab and load it on your new device.
Can I restore my one-time purchase?
Use Restore Purchases in the plan section of the Settings tab. Purchases can be restored with the same Apple ID used for the purchase.
Is AI support a medical diagnosis?
No. AI support is only a care-assistance feature. If your dog has sudden or serious symptoms, please consult a veterinarian.
Information to Include
- Your device model and iOS or iPadOS version
- Your DogLife app version
- The screen and steps where the issue occurred
- Any error message that was displayed
Purchases and Restore
DogLife's one-time purchase is processed through Apple's App Store payment system. Purchase status is determined from valid StoreKit purchase entitlements.